FAQs about Nagu Memory Bears
Here are some of the most frequent questions you might have. If you do not see your or want to speak to us directly click here to send an email to our team, we will answer shortly.
1. What size are your memory bears?
Our default bears are approximately 25cm/10" when sitting and 33cm/13" when standing. We also have a smaller size for special requests.
2. How do I start the process of customizing a teddy bear?
You can begin by visiting our collection and selecting the suitable option. From there, follow the step-by-step instructions.
3. What types of garments can be used to make a customized teddy bear?
We can use a variety of garments including baby clothes, shirts, dresses, uniforms, and more. Please ensure the fabric is clean and in good condition. You can contact us to confirm the materials before ordering via our email nagubear@gmail.com.
4. How much fabric is required to make one piece of teddy bear clothing?
Typically, we recreate the clothing by keeping the main part of your garments and cutting off the unused parts. Therefore any adult-sized clothes are usable. For baby clothing, the minimum size of the garment should be 15cm by 15 cm (6 inches by 6 inches)
5. Can I choose the design and accessories for my teddy bear?
Yes, you can select from various design options and accessories and even add personal touches like embroidery or custom messages. If you have any special requests, you can contact us directly at nagubear@gmail.com.
6. What is the turnaround time for a customized teddy bear?
The average turnaround time is 3-4 weeks from the time we receive your garments, but it can vary depending on demand. We will assure the delivery date on the heading of our website if there is a high-demand period.
7. Is there an age limit for the garments that can be used?
There is no age limit, but the fabric should be in good condition to ensure the quality of the final product.
8. How do I send my garments to you?
After placing your order, you will receive detailed instructions on how to send your garments to us, including shipping labels and packaging guidelines.
9. Can I order multiple remade clothes for one teddy bear?
Yes, you can choose the number of remade clothing (shirts, shorts, jackets, etc.) in one single teddy bear order. However, we usually need one full-sized garment to make one remade teddy bear clothing, so you need to send the appropriate amount of garments to recreate them.
10. Can I add a custom message or name to the teddy bear?
Absolutely! We offer options to add embroidered names, dates, or special messages to your teddy bear.
11. What if I am not satisfied with the final product?
Customer satisfaction is our priority. We hold a high standard in our craftsmanship. To ensure we're on the same page about the design, you can send us request notes with your garments or via email. If you are unhappy with your bear, please contact us, and we will do our best to resolve the issue.
12. Can I see examples of other customized teddy bears?
Yes, we have a gallery on our website showcasing a variety of customized teddy bears we've made for other customers.
13. Do you ship internationally?
Currently, we use express international shipping to most regions. Please check our shipping policy for detailed information.
14. What materials are used in making the teddy bears?
We use high-quality, hypoallergenic stuffing and safe, durable fabrics to ensure the best quality for your teddy bear.
15. Can I track the status of my order?
Yes, once your order is placed, you will receive updates via email, including tracking information when your bear is shipped.
16. What happens if my garments get lost in transit?
We recommend using a trackable shipping method and ensuring your package. We cannot be held responsible for items lost in transit. For our delivery system, we will provide a tracking code.
17. Are the teddy bears suitable for children to play with?
While our bears are designed as keepsakes, they are made with child-safe materials. However, they are intended primarily for display and memory preservation.
If you have any questions, just let us help you answer your curiosity!
Our story
From a humble beginnings to a great community
Starting from the bedroom of a single mother, Nagu was created so my mom could support our family through the toughest times. Then, her passion led other women to build this amazing company, spreading love and joy in our community. For over 20 years, our unique Nagu bear has become a well-known souvenir for tourists coming to Vietnam. But sadly, our business took a terrible hit from COVID-19, and we had to close most of our offline stores. Now, we're trying our best to keep our dear craftswomen in employment. The business needs to change to survive; that's why we are now trying to reach families worldwide, offering amazing teddy bears and creating thousands of dreams to help keep my mother's dream alive.
A unique teddy bear
Our Nagu teddy bears were initially designed to wear our original clothing. Now, they are steeped in the dreams and memories of families worldwide. Each bear tells a unique story, an everlasting memory carefully patched with love.
25+ years of passionate handcraft
Our experienced team has over 20 years of expertise in embroidery and tailoring. Each detail is meticulously handcrafted with love and attention.
A supporting family
Founded by a devoted single mother who does her best for her children, we continue to support over 80 women in earning a living and nurturing their families.